Shipping Policy
Shipping Policy
Last updated: October 10, 2026
At Elfloren, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Locations
We currently deliver orders within India only. We do not offer international shipping at this time.
2. Order Processing Time
Orders are typically processed within 1–2 business days after the order is placed and confirmed.
Business days exclude Sundays and public holidays. Order processing may take longer during sales, holidays, or periods of high order volume.
You will be notified if there is a significant delay in processing your order.
3. Shipping and Delivery Time
We aim to deliver orders within 2–5 business days after dispatch.
Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, operational issues, or other circumstances beyond our control.
Once your order has been dispatched, we will provide tracking information so you can follow its delivery progress.
4. Shipping Charges
Elfloren offers free shipping on all orders within India.
No additional shipping charges will be applied to eligible orders at checkout.
5. Delivery Method and Tracking
Orders are delivered through Elfloren's own delivery service.
Once your order has been dispatched, tracking details will be shared with you where available. Please use the provided information to follow your order's progress.
If you have questions about your shipment, please contact us at siddhant@elfloren.com.
6. Payment Methods
We currently accept prepaid orders only. Cash on Delivery (COD) is not available.
Please ensure that your payment is completed successfully when placing your order.
7. Incorrect Address and Failed Delivery
Customers are responsible for providing accurate and complete delivery information, including their name, address, PIN code, and contact number.
Elfloren is not responsible for delivery issues caused by incorrect or incomplete information provided at checkout.
If an order cannot be delivered because of an incorrect address, an unavailable recipient, or other delivery-related issues, additional arrangements may be required. Additional shipping or re-delivery charges may apply where applicable.
Please contact us promptly if you need to correct your delivery details. Address changes may not be possible once an order has been dispatched.
8. Delayed, Lost, or Missing Orders
Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order is delayed, we will notify you when we become aware of a significant delay.
If your order appears to be lost, or the delivery status shows that it has been delivered but you have not received it, please contact us at siddhant@elfloren.com.
We will investigate the issue and coordinate the necessary follow-up. Any resolution will depend on the findings of the investigation and applicable consumer protection laws.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at siddhant@elfloren.com with your order details and relevant photographs, where applicable.
We will review your concern and guide you through the next steps in accordance with our applicable policies and consumer protection laws.
10. Returns and Refunds
For information about returns, exchanges, cancellations, and refunds, please refer to our separate Return and Refund Policy available on our website.
Nothing in this Shipping Policy limits any rights you may have under applicable Indian law.
11. Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact us:
Email: siddhant@elfloren.com
We will do our best to assist you with your order and delivery-related queries.
Elfloren reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page and will take effect from the date of publication.
